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The customer portal lives on Shopify’s new customer accounts page. Customers manage rentals, returns, memberships, and subscriptions from their account without leaving your storefront.
Before you startSupercycle doesn’t currently support Shopify self-returns, so if you have it enabled and a return is made via Shopify returns, it won’t be marked as returned in Supercycle.
Features include:
  • View rental details
  • Create and view returns for a rental
  • Return methods — send back with label, home collection
  • Change payment method for subscriptions
  • Change payment method on a membership
  • View and manage each membership from the dashboard
  • Rename a membership
  • Pause membership
  • Cancel membership
  • Extend calendar rentals and pay the difference
Roadmap:
  • Pay for outstanding charges
  • Purchase a rental item
Update old portal linksSupercycle no longer serves a legacy app-proxy dashboard at paths like /apps/supercycle/. If your theme navigation, emails, or marketing still link to those URLs, replace them with your customer accounts dashboard URL or remove them.

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Setup

1

Enable customer accounts

To enable new customer accounts if not already enabled:
1

Open customer account settings

From your Shopify admin, click Settings > Customer accounts.
2

Enable customer accounts

Select Customer accounts if not already selected. This will update your store to new customer accounts.
2

Open the Customer account page in your theme

1

Go to themes

In your Shopify admin, go to Online Store → Themes.
2

Open the customizer

Click Customize on the theme you want to edit.
3

Navigate to customer accounts

Use the dropdown at the top of the screen (Says “Home page”) to select Checkout and customer accounts.
3

Insert Supercycle extensions

1

Open the Apps menu

In the left-hand menu of the theme editor, click the Apps icon (a square symbol).
2

Find Supercycle

Scroll to find the Supercycle section.
3

Add the Supercycle Account Page

Click the + button next to Dashboard, then choose Accounts to insert the full account view.
4

Add to menu

Click Add to menu to create a navigation link that brings customers to this page. You can rearrange this to make this the first link.
5

Save your changes

Make sure to save your menu changes. When you’ve finished adding extensions, click Save. To test, login as a customer with a rental.
4

Set up return methods

1

Navigate to return settings

In your Shopify admin, go to Supercycle → Settings → Customer accounts.
2

Configure return methods

Under Return methods, select which return methods you want the customer to be able to use, and configure the settings.
3

Save

Click Save.

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Manage memberships

Customers open Membership on the dashboard to see every active or paused membership. Each membership appears as its own card with the membership name, status, and a Manage membership button. If a customer holds more than one membership, they see one card per membership and open each one separately. On a membership page, customers can:
  • See credits, order and return allowances, and the next renewal date
  • Rename membership — set a custom name that appears on the dashboard and membership page. The plan title still shows underneath when it differs from the custom name.
  • Pause membership or Resume membership — when you turn on Cancel and pause membership under Supercycle → Settings → Methods → Membership method → Customer accounts
  • Cancel membership — for the membership they are viewing, subject to your cancellation window, minimum term, and credit-return rules
Pause, resume, and cancel apply to the membership the customer opened, not only their most recent one.

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Copy your dashboard URL

From Supercycle → Settings → Customer accounts, copy the Dashboard URL and use it anywhere you want customers to open their account — theme menus, email templates, or help pages. Supercycle transactional emails link to this URL automatically.