Item actions

Updating inventory and items

Create items

You should create inventory inside your Supercycle product, not your Shopify product, as Supercycle is responsible for inventory management after import.

In bulk, from a Product

1. Navigate to the product

   In Shopify Admin, head to Supercycle > Products > Product.

   
2. Add inventory

   In the variants table, under the status you want to add a product, select the current quantity dropdown followed by Add inventory.

   
3. Add serials

   On the next page, add a serial number on a new line for each item you’d like to create.

   Alternatively, select Add without serials and enter a number of items. You can add serials to the newly created items later from their item page.

   

   In this example, we are creating two new items with serials ser1234 and ser4567

   Click Review to continue.

4. Review new items

   Review the items you’re about to add and click Add inventory to save your changes.

   

In bulk, from a CSV import

1. Download the import template

   Always use the provided template (Sample CSV). Exports often contain extra columns that imports ignore.

   
2. Fill in required columns

   Every row represents one item. Include these columns:

   
   

   Column	Purpose
   Item	Unique ID for the item (for example, #2001). New ID = new item. Existing ID = update that item.
   Variant Shopify ID	Links the item to its Shopify product variant.
   SKU	Stock keeping unit. Recommended even if Variant ID is included.
   Visibility	Sets whether the item is available or unavailable.
   Status	Workflow state, such as processed, unprocessed, or retired.

   Optional columns include Condition.

   
3. Add new items

   Use a new Item ID or Serial number and provide the correct Variant Shopify ID and SKU.
   Example:

   
4. Update existing items

   Keep the same Item ID but change values like condition, visibility, or status.
   Example:

   
5. Deactivate items

   The importer cannot delete items. To remove an item from circulation, set:

   • Visibility = unavailable
   • Status = retired

   Example:

   
6. Upload the file

   Import the completed CSV into Supercycle. Changes are applied immediately, and the store owner receives an email report showing how many items were added, how many were updated, and any failures.

Common mistakes

• Leaving Variant Shopify ID and SKU blank → item cannot be linked.
• Reusing an Item ID for a new unit → overwrites instead of creating.

Individually, via Supercycle Scanner

You can create a new item by scanning a serial number with the Supercycle Scanner.

1. Scan a barcode, QR code or RFID tag

   If the scanned serial number doesn’t already exist in Supercycle, the Create item model will open automatically.

2. Select a product

   Press Select a product, this will load of list of all the products in Supercycle. Scroll or search to find the product and variant for the item you have scanned.

3. Select a status

   Confirm the status for the new item (Active, Draft, Retired, Sold).

4. Create the item

   Press Create item to finish adding the new item to your inventory.

After the item is created, Supercycle opens the item details page. From there, you can review and update additional info, such as the pick location.

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Make item unavailable

If there’s something wrong with an item and you need to stop future rentals from being placed on it temporarily, you can make it unavailable.

From the Item

Make item unavailable by changing the Visibility status to Draft.

If you need to make an item permanently unavailable, you should retire the item.

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Delete items

If an item has no previous rentals on it, you can delete it. We recommend only using this for items created accidentally, as all of the item’s data will be permanently deleted (affecting analytics on stock utilization).

In bulk, from the Inventory table

Delete items action from the Actions options on the Inventory table.

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Retire item

Retiring an item will prevent future rentals from being placed against it. Retiring can be reversed, although if you intend to remove an item from circulation temporarily we recommend making it unavailable instead.

From the Item

Retire item from the Visibility field.

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Update item condition

From the Item

Update condition from the Condition field.

In bulk, from the Inventory table

Update condition action from the Actions options on the Inventory table.

In bulk, from the Reservations table

Update item condition action from the Actions options on the Reservations table.

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Update item processing state

From the Item

Update processing state from the Warehouse field.

In bulk, from the Inventory table

Update status action from the Actions options on the Inventory table.

In bulk, from the Reservations table

Update item status action from the Actions options on the Reservations table.

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Update item warehouse location

From the Item

Update location from the Location field.

In bulk, from the Inventory table

Update location action from the Actions options on the Inventory table.

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Update item tags

From the Item

Update tags from the Tags field.

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